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Frequent Ask Question

Here are a complilation of frequent asked question given by our guest/travellers. Please send an enquiry to us if you are unable to understand or have question that is not in the list.

Please feel free to enquire at enquiry@redtomatohotel.com

Can I make a booking at www.redtomathotel.com?

We will be launching online booking system on soon next year. The only place where you can book hotel room online in Labuan. Please send email to us to book our hotel. Thanks :-)

What is required to book online?

At the moment, you are required only email us your Guest.s First Name, Last Name/Surname and NRIC/Passport No to make a booking.You might want to send us your bank-in slip to confirm your booking.

Can I make a booking on behalf of another person?

Yes you can, Please state in the email/remarks input box when making your reservation.

Can I check-in which is under someone else's name?

No, only person with name and valid ID stated in the booking confirmation/email will be allowed to check-in

How do I make sure if my booking is done successfully?

A confirmation/booking reference number will be emailed to you upon successful.

How do I make sure if my booking is done successfully?

A confirmation/booking reference number will be emailed to you upon successful.

Do I need to print out confirmation slip?

Yes, It is advisable to print out your confirmation slip for reference. Check in will be made easy to our staff. Your NRIC/Passport will be needed for identification.

Should I make my booking early?

Yes, It is good to make an early booking, as we always encounter fully booked most of the time.

What is the check-in check-in time?

Check-in time is 2:00pm.

What is the check-out time?

Check-out time is 12:00pm.Late check out will be charged additional RM50 or more

What is the minimum number of nights I must book?

You must at least book (1) night.

Can I cancel my booking?

Room Cancellation can only be made 3 days before check-in date. Bookings that made between 48 hours will be forfeited. However, cancellation fee(50% of payment made) will be charged if cancellation is made before 3 days(72 hours).